| About |
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Improvement Juggler® for the Public Sector has been developed by the Centre for Competitiveness (CforC) in partnership with Public Sector Improvement Unit (PSIU) and the Department of Finance and Personnel (DFP). |
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| Public Service Improvement Unit (PSIU) |
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Working with Government departments, their agencies and NDPBs, and the wider Public Service, PSIU play a key role in developing policy on reform and helping develop the capacity for improved Public Services.
Developing services to meet the needs and expectations of the Northern Ireland citizen is built on three pillars of – leadership/good governance, appropriate improvement tools and examples of best practice.
PSIU's key responsibilities include: |
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Supporting all Northern Ireland public service organisations in implementing the principles of good customer service and promoting the Charter Mark Standard; |
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Promoting the usage of the Excellence Model, Investors in People and Balanced Scorecard as business improvement techniques; |
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Providing examples of best practice in business improvement; |
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Providing advice and guidance on the policy relating to the management and review of Executive Agencies and Non-Departmental Public Bodies; |
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For further information please contact
Ian Todd: 028 9081 6031 or
Catherine Harland 028 9081 6032 |
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The questions and assessment in the Improvement Juggler® for the Public Sector are based upon the most widely used business planning and improvement tool throughout Europe, the EFQM Excellence Model©. Improvement Juggler® has grown out of practical experience of working with a range of public sector organisations, Central and Agency, both small and large, and recognising the challenges that face leaders and managers as they manage their organisations and deliver increasingly effective and value for public money services.
Improvement Juggler® has grown out of practical experience of working with small and medium sized organisations and recognising the special challenges that face leaders and managers in these sizes of organisation. However, as the individual circumstances of all organisations differ, professional advice should be sought before making changes in any of the areas suggested by the Improvement Juggler®. |
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